Education Operations brings the day-to-day operational processes of a university together on ServiceNow.

Universities manage hundreds of operational activities across professional services, often using a combination of emails, spreadsheets, forms and separate systems. This can create unnecessary administration, make processes difficult to track and limit visibility across the organisation.

Education Operations provides a structured environment for managing these activities through standardised requests, workflows, approvals and governance. It includes a broad range of preconfigured processes designed specifically for higher education, covering areas such as travel, conflicts of interest, gifts and hospitality and other professional service activities.

By bringing these processes onto a common platform, universities can reduce administration, improve visibility and create a more consistent experience for staff and students.